Assessment focused on identifying the source of pain, not just the location
Experienced physiotherapists with 10–20+ years in clinical practice
Management of instability, strains, tears and frozen shoulder
Clear explanation of what’s happening and what to do next
Progressive rehabilitation to restore movement and reduce recurrence
Shoulders are one of the most mobile joints in the body, it's a case of trading strength and stability for range of movement. Unlike the hip socket the shoulder does not rely on a deep socket for stability, the stability comes from ligaments, muscles and tendons instead. This anatomy allows for the extra movement, however when things go wrong a thorough physiotherapy assessment, diagnosis and treatment is required in order to help restore movement, instability or treat the pain.
Bursitis is one of the most common causes of shoulder pain, the role of the bursa is to reduce friction and protect the tendon as it glides through the shoulder joint. Subacromial bursitis, which is inflammation of the bursa, often presents as discomfort on lifting your arm and may ache afterwards, it may also become sore when lying on that side. Often it is associated with tendinopathies, scapula dyskinesia (faulty scapular movement patterns) or a change in load.
Shoulder pain is one of those areas where guessing the diagnosis from symptoms alone gets you in trouble. Pain at the front of the shoulder could be biceps, rotator cuff, AC joint, or referred from the neck. Pain when you lift your arm could be bursitis, a cuff tear, frozen shoulder in its early stages, or a stiff thoracic spine making the shoulder compensate. The symptoms overlap a lot, and without accurate testing, treatments risk becoming generalised and less specific to the condition.
A good assessment starts with asking how it began, what you've tried, what makes it worse, what your work and sport demand of the shoulder, how it is affecting your sleep. That alone usually narrows things down to a couple of likely diagnoses before we put hands on you.
Then we test. How the shoulder moves actively and passively, how the shoulder blade tracks, how strong the cuff is in different positions, and which specific tests reproduce your pain. We check the neck and thoracic spine because they influence the shoulder constantly. If you're a lifter, we may assess your technique to work out what structures you may be overloading.
A thorough assessment is also where we pick up the things that need referring on, whether that's a scan, a GP review, or a specialist opinion. By the end of the first appointment you should know what we think is going on, why, what the plan looks like, and roughly how long it'll take.
Shoulder pain is often multifaceted, and every case is different. Treatment should be tailored accordingly.
Manual therapies including massage and mobilisations can be used in particularly stiff shoulders to help regain movement. They can also be useful in painful shoulders to help reduce the pain and restore pain-free movements. The physiotherapist will often combine these with home stretches and drills so you can continue to make improvements at home.
Clinical rehabilitation and strengthening is particularly effective to strengthen the rotator cuff muscles, improve the strength of the scapular stabilisers and to build the resilience of the shoulder to help withstand future load or trauma. This can be done as part of your physiotherapy treatment or as part of a physiotherapy class. Often the physiotherapist will give you strengthening and stability exercises to continue with at home.
Load is a fundamental part of shoulder injuries and rehabilitation. A structured approach to returning to activity is important to support recovery and help identify why the pain has occurred or continues to occur.
Dry needling can be particularly useful to help reduce tight rotator cuff muscles and acupuncture may be useful in painful conditions such as frozen shoulder, where the shoulder is inflamed and angry.
Massage therapy can be useful alongside physiotherapy, by helping to release tight muscles and to help remove tension in surrounding joints or muscles. A remedial massage may be more focused on helping the surrounding structure that may be contributing to the pain.
Exercise physiology may be helpful for more complex or long-standing presentations, particularly where general conditioning, strength, or broader health factors are involved. It provides supervised, progressive exercise beyond the early rehabilitation phase.
Physiotherapy can help treat both acute and chronic shoulder conditions
You should book an appointment if:
Seek urgent medical care if you experience:
If you’re unsure, it’s worth getting you shoulder assessed early as early physiotherapy can address the issues faster and prevent a more serious injury from developing.
Reviewed by Calum Fraser - Physiotherapist